Please allow between 8-15 days for your order to arrive. If more than 15 days have passed please email us at email@example.com to review the status of your order. Refunds will be handled through email if necessary.
Note: We will reply within 24 hours
At Perinterest, returns are easy! We strive to offer the best shopping experience, including fast and hassle-free returns. Please Contact Customer Service to process your return.
The products are fine, but I changed my mind
Products with no quality-related issues can be returned within 30 days of receiving your order. For details on the return policy, please choose the region where the order was delivered: European Union or United States and rest of the world.
- European Union: Products (excluding made-to-Customized items) with no quality-related issues may be returned for a refund by contacting Customer Service within 14 days of receiving your order. You will be responsible for all return shipping fees.
- United States and rest of the world:Products (excluding made-to-Customized items) with no quality-related issues may be returned for a refund or exchange by contacting Customer Service within 14 days of receiving your order. You will be responsible for all return shipping fees.
Any product that has been used does not qualify for a return. Returned items must be unused, with original tags and packaging.
Products with quality problems
We guarantee all of our products against material and workmanship defects within the warranty period listed in the table below. If a product is not listed, the warranty period is 30 days. If a defect arises and a valid claim is received by Customer Service within the warranty period, we can offer you an exchange, repair service, or new components for replacement. We will be responsible for all shipping fees.
How to Make a Return
Step1: Request a return
Submit a return request by contacting our Customer Service within 14 days of receiving your order. Please attach the explanations and photographs stating the reason for your return. In the case of size deviation, please note the difference between the actual ordered size and the size of the received item, which will save us processing time and speed up your refund. We reserve the right to not accept the return without prior approval from our Customer Service.
Step2: Pack up & Send off your items
Once our Customer Service has approved your request, we will provide you with a return address and a Product Return Form, which must be completed and included in your returned package. Please send the item(s) through your local post office within 3-5 working days upon receiving the return form.
- Please only use the normal economic Post Office Service. (UPS returns are only available within the U.S.)
- Please record your tracking number to follow your return’s progress. Perinterest is not responsible for lost or stolen items.
Step3: Refund processing
All of the return item(s) will go through inspections. We will process the refund within 3-5 working days after confirming that the product has the problems you mentioned. Once the refund has been processed by us, it usually takes 10-15 business days for the funds to be credited to your account, depending on your bank or payment service. Your bank or payment service may levy a small transaction charge.
All PayPal payments can only be refunded via PayPal, all Credit Card payments will only be refunded to the original Credit Card.
Please Note: We reserve the right not to process the refund if they are returned in unacceptable condition. All returns must be in their original condition — unworn, unwashed, unaltered, undamaged, clean, and salable with original tags and packaging. Once any tag has been removed, an item cannot be returned.