Please allow between 8-15 days for your order to arrive. If more than 15 days have passed please email us at to review the status of your order. Refunds will be handled through email if necessary.

Note: We will reply within 24 hours

Products with quality problems

We guarantee all of our products against material and workmanship defects within the warranty period listed in the table below. If a product is not listed, the warranty period is 30 days. If a defect arises and a valid claim is received by Customer Service within the warranty period, we can offer you an exchange, repair service, or new components for replacement. We will be responsible for all shipping fees.



If you cancel your order within 24 hours of placing it, you will receive a full refund. Please email us ( with your order number and we’ll accept your request. Since each of our products is one-of-a-kind and customized just for you, a 25% customization fee of each item will be included after 24 hours of the purchase and it is non-refundable.


We offer refunds or exchanges within 30 days of receiving your order. If our product is defective or flawed, or you are not satisfied with the item, please kindly indicate the problem and provide us with your order number and the picture of the item you received by email( Then we'll accept your request. No refund is allowed 30 days after the purchase. It usually takes 3-5 business days to process your refund. And the refund will be returned to your payment account within 10-15 business days.